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Info for Shoppers

Q. What is Arizona Highways digital edition?
A. Arizona Highways digital edition is a replica of the printed magazine. Click here to find out more.

Q. What should I do if I don't receive an issue?
A. If an issue is missing or more than two weeks late, write, e-mail or call us, making sure to include information from your mailing label from a previous issue. We'll send you another magazine to replace the missing issue (supplies permitting) or, if you prefer, we'll extend your subscription by one month.

Q. How do I read my mailing label?
A. Your mailing label contains several bits of information that are valuable to you and will help us serve you faster when you contact us. Please be sure to attach it to any correspondence you send us or have the information handy when you call us.

Q. What if I can't find my mailing label information?
A. Provide us with the complete name and address exactly as it appears on the subscription. If you have moved or changed your name in the last eight weeks, please provide the old name and/or address as well.

Q. What should I do if I have a question about my subscription or a bill?
A. If you have questions about your subscription or the accuracy of your bill, please call, write, or e-mail Arizona Highways. If you write to us, please include your mailing label. If you call, have this information handy so we may serve you faster.
Street address: 2039 West Lewis Avenue, Phoenix, AZ 85009
Phone: 1-800-543-5432
Subscription/Billing E-mail: arzh@kable.com

Q. How do I ensure my Arizona Highways subscription will continue uninterrupted when I move?
A. If you are moving or temporarily changing addresses, let us know at least six weeks in advance to avoid interruption in your service. Call or write and be sure to include your mailing label information from the old address as well as your new address. If you seasonally move at the same time every year, please give us both addresses and the dates you will be moving and we can update your account to automatically change your address for you. This will ensure you never miss an issue.

Q. What is Arizona Highways' policy regarding mailing lists?
A. Occasionally we may make our subscribers' names available to carefully screened companies whose products or services might be of interest. We might also use your postal or e-mail address to notify you about updates to our Web site, new products and services, or upcoming events we think you might find interesting. If you do not wish to receive e-mail or mailed marketing materials from us, or you do not want us to share your e-mail or postal address with other organizations, please let us know in writing and include your mailing label with your correspondence.

Q. Whom do I contact regarding content of the magazine?
A. Send your comments regarding the content of Arizona Highways magazine to Robert A. Stieve, Editor, Arizona Highways, 2039 West Lewis Avenue, Phoenix, AZ 85009-2819 or e-mail to editor@arizonahighways.com.

Q. Where is the package I ordered?
A. We normally ship orders within 48 hours of receipt, so you can expect to receive your package in 7 - 10 business days, depending on your proximity to Arizona. International orders take 10 - 15 business days from receipt of order. Personalized items will take longer. Orders may be shipped in several boxes which may not arrive on the same day, so please allow the maximum number of days for all items in your order to arrive.

Q. What if I want to exchange or return an item(s)?
A. We appreciate your purchase from Arizona Highways. If you are not satisfied with your order, please return the item for a prompt replacement, exchange, or refund. Check the back of your packing slip or call our Customer Service Department for more information. Email ahwp@kable.com for questions about product orders.